Delivery Coordinator

Time Type:

Role Details:

The Delivery Coordinator will assign company truck drivers for the delivery of product by performing the duties below.

• None.

• Plans an efficient delivery and pick-up route by assigning trucks according to factors such as length and purpose of the trip, freight requirements and capacity, and preference of delivery method.
• Estimates date and time of delivery to customer. Records time of departure, destination, cargo, and expected time of return. Monitors equipment utilization and productivity.
• Issues keys, record sheets, and bills of lading/invoice copies to drivers.
• Investigates overdue vehicles and deliveries.
• Interfaces with customers and other employees to expedite loads or locate missing, misrouted, delayed, or damaged merchandise.
• Assists customers in resolving complaints, including escalating them to management when appropriate.
• Maintains record of mileage, fuel used, repairs made, and other expenses.
• Assigns helpers to drivers if needed.
• Operates cash register, when necessary, accurately and efficiently to ensure customer satisfaction.
• Operates a forklift when necessary.
• Performs other related duties as assigned.

• Excellent communication skills.
• Ability to plan delivery routes.
• Ability to maintain basic logs and records.
• Proficient with Microsoft Office Suite, MAC21 and other related software.
• Ability to operate available equipment, such as cash registers, calculators, or scanners.
• Ability to perform basic math calculations.
• Must have a current driver’s license and auto liability insurance.

• A high school diploma or equivalent is required.
• Forklift operator certification.
• Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.

• Prolonged periods of standing and working on the computer or related equipment.
• Must be able to lift up to 25 pounds at times, occasionally lift/move up to 80 pounds, and push and/or pull 50-pound loads at a time.
• Must be able to use the three point hold when getting into trucks and/or forklifts.
• May need to work nights, weekends, and holidays.
• The ability to perform repetitive movements over long periods.
• Must be able to work in various types of weather.